If you are not entirely satisfied with your purchase, we’re here to help. We will gladly replace or exchange your item and refund the amount you paid.
You can simply return it to us with the filled-out return form. You have 30 calendar days to return your item from the day you received it. To be eligible for a return, your item must be in the same condition as you received it and it must be in its original packaging. Please make sure that the package is properly sealed before returning it. As soon as we have received and checked the condition of the piece, we will initiate a refund to your credit card (or original method of payment) used to make the purchase.
If you are returning an item because it is not what you ordered or because it is damaged, please contact us at firstname.lastname@example.org
Please fill out the return form attached to your parcel or click here to print it.
This is how to do:
- Fill out the form and enclose it with the item(s) you wish to return.
- Take the prepaid return label that was enclosed with your order and attach it on your return parcel.
- Hand in the parcel at a GLS, PostNord or BRING service point of your choice. It will be accepted free of charge.
- Please remember to ask for a receipt with a tracking no. when handing in your return. This is your insurance, should your package go missing.
We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after.
Please expect a refund within 14 days from when we process your return.